Returns & Exchanges

Our Promise

We want you to love every product you receive. If something isn’t right, we’re here to make it easy.

Return Window

You have 30 days from the date of delivery to request a return or exchange.

What Can Be Returned

✅ Eligible for return:

• Items that arrived damaged or defective
• Items that were incorrectly sent (wrong product)
• Unopened items in original, unused condition

❌ Not eligible for return:

• Opened or used skincare products (for hygiene reasons)
• Items returned after the 30-day window
• Items without original packaging

How to Start a Return

1. Email us at support@beautyoriented.com with:
   • Your order number
   • A brief description of the issue
   • A photo if the item is damaged or incorrect
2. We’ll respond within 2 business days with return instructions
3. Ship the item back using a trackable method
4. Once received and inspected, your refund will be processed

Refunds

• Approved refunds are issued to your original payment method
• Processing time: 5–10 business days after we confirm the return
• You will receive an email confirmation when your refund is issued

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please return the original item for a refund and place a new order.

Return Shipping Costs

• Defective or incorrect items: We cover return shipping costs
• Change of mind returns: Return shipping is the customer’s responsibility

Damaged or Lost Orders

If your order arrives damaged or doesn’t arrive within the estimated delivery window, contact us immediately at support@beautyoriented.com and we will resolve it promptly — replacement or full refund.

Contact Us

Email: support@beautyoriented.com Website: beautyoriented.com Response time: Within 2 business days